Refund Policy

You can cancel through the Stripe customer portal from your Billing page. Cancellation normally prevents the next renewal while access continues for the period shown in the portal.

Charges are generally non-refundable after credits or paid services have been used, except where required by law. Duplicate charges, confirmed billing errors and prolonged service failures caused by Sahera AI will be reviewed individually.

Unused monthly credits do not convert to cash, transfer between accounts or roll over after renewal or cancellation.

Email support@saheraai.com with your account email, charge date and reason for the request. Do not email full card details. Approved refunds are returned through the original payment method and processing times depend on Stripe and your bank.